Returns and Exchanges
Free returns in-store
Change of Mind Returns
"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.
We will accept a change of mind return provided it meets the following guidelines:
✔ Return within 30 days
✔ Return with proof of purchase
✔ Item must be unworn, unwashed, unused with all original tags/labels attached
✔ Protective hygiene sticker must be in place for swimwear returns
✔ Returns must be made within the country of purchase
✔ Item is not listed as an excluded item as outlined below
Excluded items (for a change of mind return):
✘ Gift Cards
✘ Charity Items
✘ Personalised product
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.
Can't find your receipt? A bank statement will be fine. If you don't have that, get in touch and we'll do our best to track it down.
Returns Process (In-Store)
- Drop into your nearest Supre store
- Provide the team member in store your unwanted item, proof of purchase and if you paid using a credit card please bring the same card with you.
- Once the returns policy has been met, we'll offer an exchange or refund on the spot.
Please note items purchased in store cannot be returned via post - cos that just gets confusing for all involved
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.&
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card.
Supre hearts Typo
Products in the 'Supre Hearts Typo' collection can only be returned to the online store via post. Products cannot be return to Supre or Typo stores.
Returns Process (Online)
If your purchase was made online you may choose to return to our online store.
- Visit the Help Centre and select the option to Start a Return
- You will receive an instant reply with a link to create your FREE domestic returns label
- Pack the products you would like to return, attach your returns label & post!
Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.
If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.