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Returns and Exchanges

Free returns in-store & online

Change of Mind Returns

If you change your mind about the products you have purchased from us online or in-store, we will refund the purchase price or exchange those products in the country in which they were purchased, subject to the following conditions

 

1. Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase;

2. The returned items must not be swimwear, underwear, earrings, cosmetics, charity items, seconds, samples customised/personalised or gift cards;

3. All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;

4. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);

5. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and

6. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds or exchanges will not include the cost of shipping, except as provided below.

Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.

 

Faulty Product Returns

If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased.

Returns Process (In-Store)

  1. Drop into your nearest Supre store
  2. Provide the team member in store your unwanted item, proof of purchase and if you paid using a credit card please bring the same card with you.
  3. Once the returns policy has been met, we'll offer an exchange or refund on the spot.

Please note items purchased in store cannot be returned via post - cos that just gets confusing for all involved

Exchanges 

Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.&

Refunds

If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card. 

Supre hearts Typo

Products in the 'Supre Hearts Typo' collection can only be returned to the online store via post. Products cannot be return to Supre or Typo stores.

Returns Process (Online)

If your purchase was made online you may choose to return to our online store.

  1. Visit the Help Centre and select the option to Start a Return
  2. You will receive an instant reply with a link to create your FREE domestic returns label
  3. Pack the products you would like to return, attach your returns label & post!

Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.

If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.