Returns, Refunds and Exchanges

Easy Exchanges & Returns

Change your mind anytime!
You can exchange or return at any one of our stores or return online anytime!

Via Our Stores

  • Receive an instant exchange or refund.
  • Head into store with your item, receipt and if applicable the card you originally paid on.
  • Refunds are not available in-store for payments made via Klarna.
  • Please ensure you meet the conditions outlined in our Policy below.
    • Find Your Nearest Store

    Via Post

  • Online orders, including Click & Collect can be returned via post.
  • Exchanges can only be made in-store.
  • In-store purchases cannot be returned via Post.
  • Please ensure you meet the conditions outlined in our Policy (below).
  • Once received, we'll process the refund and notify you via email. Your refund may take up to 10 days to be processed.
    • Start Your Return
    You’ll need your order number from your Order Confirmation Email.

    Returns & Exchanges Policy

    Faulty Returns

    We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online.

    Change of Mind Returns

    If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores) in the country of purchase, subject to the following conditions:

    1. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
    2. Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase;
    3. The items must not be underwear, earrings, cosmetics, smile maker products, charity items, seconds, samples, customised personalised items or gift cards;
    4. We will only accept swimwear returns if the hygiene sticker and swing tags are attached to the product.
    5. Where possible all refunds will be returned to the original forms of payment, otherwise an alternative refund tender will be offered;
    6. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
    7. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and
    8. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.

    Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.

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