Retail stores
How are you creating a safe environment instore?
As always, our people and customers are our first priority. Here’s how we’re creating a safe environment for everyone.
Keeping it clean
We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
Safe social distancing
Wherever possible, we’re asking you to stay 2 metres away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person.
Being kind and considerate
Everyone can do their part by:
> Staying home if they’re unwell
> Washing their hands regularly with soap and water for at least 20 seconds
> Covering coughs and sneezes with their elbow or a tissue
Keeping it clean
We're cleaning high-touch surfaces regularly. This includes tables, racks, handles, counters and EFTPOS machines. We’ve also removed ‘multi-touch’ items like beauty testers and shopping bags. And we’re encouraging contactless payment where possible.
Safe social distancing
Wherever possible, we’re asking you to stay 2 metres away from others. We may restrict access to stores in order to limit the number of people to 4sqm/person.
Being kind and considerate
Everyone can do their part by:
> Staying home if they’re unwell
> Washing their hands regularly with soap and water for at least 20 seconds
> Covering coughs and sneezes with their elbow or a tissue
Which Supre stores are currently open?
We'll be keeping this list updated as more stores reopen. Opening hours may have changed during this time, so please check with your store.
VIC:
Waurn Ponds, Frankston, Fountain Gate, Eastland, Northland, Highpoint, Shepparton, Watergardens, Werribee, Epping
NSW:
Eastgardens, Hurstville, Macarthur Square, Liverpool, Wollongong, Rouse Hill, Macquarie, Blacktown, Mt Druitt, Park Beach, Penrith, Warringah Mall, Wagga Wagga, Castle Hill, Warriewood, Wollongong, Sydney City
SA:
Elizabeth, Tea Tree Plaza, Westlakes, Marion
QLD:
Mt Gravatt, Kawana, Chermside, Northlakes, Sunshine Plaza, Logan, Robina, Harbour Town GC, Toowoomba, Tuggerah, Green Hills, Charlestown, Cairns Central, Helensvale, Brisbane City
WA:
Carousel, Whitford, Mandurah, Rockingham
ACT:
Canberra Centre
VIC:
Waurn Ponds, Frankston, Fountain Gate, Eastland, Northland, Highpoint, Shepparton, Watergardens, Werribee, Epping
NSW:
Eastgardens, Hurstville, Macarthur Square, Liverpool, Wollongong, Rouse Hill, Macquarie, Blacktown, Mt Druitt, Park Beach, Penrith, Warringah Mall, Wagga Wagga, Castle Hill, Warriewood, Wollongong, Sydney City
SA:
Elizabeth, Tea Tree Plaza, Westlakes, Marion
QLD:
Mt Gravatt, Kawana, Chermside, Northlakes, Sunshine Plaza, Logan, Robina, Harbour Town GC, Toowoomba, Tuggerah, Green Hills, Charlestown, Cairns Central, Helensvale, Brisbane City
WA:
Carousel, Whitford, Mandurah, Rockingham
ACT:
Canberra Centre
How can I return or exchange an instore purchase?
We have an unlimited Returns & Exchanges policy, as long as items are in new condition with tags attached and you have proof of purchase.
Online
Will you continue to launch new products?
Yes we will! Keep your eyes on New Arrivals for the latest looks as they drop. Join our list to be the first to know.
Will my order be delayed?
We're working hard to get your orders to you as safely as possible. Please allow a few extras days for your order to be processed. There may also be some delivery delays depending on Australia Post's network capacity.
Once you get your shipping confirmation email, you'll be able to get the latest updates by clicking the tracking link.
Once you get your shipping confirmation email, you'll be able to get the latest updates by clicking the tracking link.
How do I return an online purchase?
We have an unlimited Returns policy, as long as items are in new condition with tags attached and you have proof of purchase. For online orders, you can request a free return here.
I haven't received a shipping confirmation or tracking number for my order. Who do I contact?
The quickest way to get in touch is via the online chat widget at the bottom of the supre.com/au.
Is express shipping still available?
We are currently not offering express shipping.
How are you looking after your employees in the DC?
Ensuring a safe working environment for our Distribution Centre team members is our top priority. We have taken strong measures to look after our people and the safe shipping of your product. These include providing hand sanitisers and personal protective equipment, high hygiene and cleaning standards, and split working hours to reduce employee contact.
Perks rewards
What happens to my perks rewards during this time?
As always, you can continue to shop online and earn perks rewards. To view your points and rewards balance, log into My Account and select My Perks. If you have an active voucher, you can apply it to your online cart instantly.
What happens to my perks vouchers?
You can redeem your perks voucher online, as always. Just apply it at checkout. We understand that some of you prefer to shop instore. For all unredeemed perks vouchers that expire from 01/03/20 until our stores reopen, we will be re-issuing them to your inbox as soon as our stores are back up and running.